We accept all major credit cards, cash, money orders, Zelle, Venmo, or wire transfers. We do not accept personal checks, and some payment methods may include processing fees. We will advise you on these fees before processing and get your approval.
We may require a small deposit and there are no cancellation fees! In the event you need to cancel or reschedule, we request you let us know as soon as you do, so we can help other clients with their moves.
When we are finished! You will pay for your move when it is completed and not a penny before then. Your movers will stop the clock and then let you know the total cost of the move. We accept many forms of payment including all major credit cards, cash, money orders, Zelle, Venmo, or wire transfers.
See our FAQ above for more information on methods of payment.
As moving is a service sector, you may choose to express your gratitude to the movers with a gratuity if they perform exceptionally well. It’s important to note that while gratuities are not obligatory, they are certainly welcomed by our team. On average, our crews generally receive tips ranging from 10% to 15% of the final bill. However, if your movers went above and beyond, feel free to leave a higher tip. Conversely, if the service didn’t meet your expectations, there’s no obligation to leave a tip at all. We also appreciate a review of your experience with us on Google, Yelp, or Facebook.
We understand that moving costs can be high, and sometimes, tipping may not be feasible within your budget. No need to worry. If you enjoyed our service but aren’t able to leave a tip, a wonderful alternative is to share your positive experience by leaving a review on platforms like Yelp, Google, or Facebook. Your kind words or a referral to friends and family mean a lot to us! Also a heartfelt thank you means a lot to the team too.
No! Moves are tax free.
Yes! We can seamlessly move you throughout all of NYC’s boroughs and neighborhoods. We also move across the State and to Canada too! Ask us about our long-haul and Canada wide moving services and let us move you with minimal disruption in your life.
Absolutely! We are a fully licensed, insured, and bonded moving company that complies with the regulations of The New York Department of Transportation. For interstate moves, we are regulated by The Interstate Commerce Commission. Why does this matter to you? Having a licensed, bonded and insured moving company ensures a safe, professional and secure moving experience. You shouldn’t have to worry about your most precious cargo on moving day.Also check out our credentials below.
DOT# 3208779
MC# 1025477
NY DOT # T-40509
Never! At Orange Truck Movers we rely solely on our own team, trucks and equipment. From the moment you engage with us, you’ll exclusively interact with our in house team who handle the end to end logistics of your move. This ensures a seamless, flexible and professional experience we pride ourselves in.
We recommend to book as early as possible to secure your spot with two weeks in advance being ideal. There are no cancellation fees so we encourage you to secure a date even if you anticipate the possibility of rescheduling in the future. Just let us know as soon as possible if you are no longer moving so we can fill that opening. In case that a last minute situation does arise, don’t hesitate to contact us and we’ll do our best to assist you with your move under any circumstance.
Unforeseen weather happens and most of the time this won’t affect your move. In the case of major weather events that pose risks to our team, such as icy roads, strong winds, flooding, or severe storms, we maintain the right to either reschedule moves or enlist additional movers (at an extra cost) to ensure the prompt completion of your move. We will run all potential additional costs by you first for approval – there are no surprises with our transparent pricing.
Yes! We can move you cross country, to and from any point in the US as well as any Province or Territory in Canada. Wherever you are headed, we are here to help you get there with hassle free simplicity.
Our fleet is stacked with 16, 20, and 24-foot box trucks, ready for the scale of any move. As efficiency and ease matter to you and to us, we aim to complete your move in a single trip whenever possible. Each of our trucks are custom equipped with professional moving pads, dollies, toolkits, bungees, and all the necessary gear. This ensures your items reach their destination in the same condition and well cared for so you can start your next chapter hassle free.
We love help! The best way to help us is to provide clear guidance on what items are being moved, what stays, and the designated locations for each item. Ensuring a safe environment for your loved ones and our team by keeping children and pets out of harm’s way is greatly appreciated. If you wish to participate in lifting, we encourage assistance with one-person items like boxes and miscellaneous items. For liability reasons and to keep everyone safe, we kindly request our clients refrain from entering the moving truck and engaging in lifting two-person items.
Unfortunately we are unable to have you ride along in our trucks for liability reasons. Rest assured, we have you and all your belongings covered when moving them to your new home and they will be there safe and sound when you arrive.
We know how important timing is to have a stress-free moving day, so this is our commitment to you. In the event that we are late — arriving outside of the window of time we have given you — we will give you an immediate $50 reduction on your moving bill. For each additional 30 minutes we are late, your final bill will be reduced by $25. The window of time that we provide is to account for traffic conditions. Morning move windows are one hour and afternoon moves are a two hour window.
If we arrive anywhere outside of these windows, you will get a cost reduction on your move.
You never pay for our time if we are not actively moving you. For longer duration moves, the movers may stop to eat, but will stop the clock for time spent to get to a location to eat or for eating time.You are not required to provide lunch for the movers during the moving window.
We can make as many stops as required to get everything you need to move into your new home. This may include a storage locker, another residence with additional belongings, a pick up at a store, or a drop off at a recycling facility. We do not charge per stop, but we do operate on a per hour basis, so there may be additional charges due to the extra time it takes.
As our instant quote form accounts only for point A to point B, we will be in contact with you to calculate any additional drive time.
We will run all potential additional costs by you first for approval – there are no surprises with our transparent pricing.
For local moves, yes! With long-haul moves, we are not allowed to move live plants due to State regulations. It can be difficult to secure plants safely in the back of the truck and motion and temperature extremes can be especially traumatic and stressful on a plant. They also tend to take up more space in the moving truck to ensure they are safely transported. Due to this, the movers may ask you to sign a liability waiver before moving your plants and there may be more trips needed which could incur additional costs.
We will run all potential additional costs by you first for approval – there are no surprises with our transparent pricing.
Moving can be quite stressful for our furry family members. If possible, we recommend finding them a pet sitter or bringing them to a friend’s house for the day. This ensures that they are safe and ready for the transition to their new home.
Yes please! When we move furniture items they will often need to be tilted on their side or turned over to be moved safely and these large and small items need to be kept safely apart. We also want to ensure that all furniture has preservation of its structural integrity.
Please remove all items from furniture such as dressers, end tables, filing cabinets, desks, etc. This includes both heavier items such as clothing and books and any small items such as glasses, jewelry, etc.
Please inquire about our full packing service so should you choose to have us handle this detail with white glove service, we have you covered.
We are unable to move items that weigh more than 400 lbs. (with certain exceptions) due to liability.
We do not move grand or baby grand pianos but can move upright pianos if there are no stairwells.
Pool tables can be moved as long as they are disassembled and the slates removed.
We do not under any circumstance move anything that would otherwise put the safety of our team, the truck, the client, or the clients belongings at risk. This includes, drugs or drug paraphernalia, perishable items, items prohibited by law, weapons, explosives or flammable liquids.
We are happy to assist with removing things off walls the day of your move however we are unable to help with mounting TVs or hanging items on walls in your new home. We may be able to assist with vendors who can help you out upon special request
Don’t worry! Orange Truck Movers will take care of any parking tickets received during the moving process, and you will have no liability for the fines.
It’s a question we always get asked – why orange? The simple answer is rooted in color theory: happiness, creativity, and of course, zest. And it’s this theory that reflects exactly who we are as an organization.
At Orange Truck Movers, we are truly happy – and honored – to be helping our clients with their moves. Not to mention we do it all with creative solutions, gusto, and good old-fashioned ingenuity.
We move lives, not just boxes.
We always pack the following items at no additional cost as a part of our commitment to you to ensure a flawless and safe move:
Our full-packing service ensures you never have to lift a finger! We will pack your entire home from top to bottom so you don’t have to worry about the details. If you would like us to handle some pieces only like the kitchen and delicate items, which are often the most time-intensive part of the packing, let us know. No matter what details you want us to handle, we will do so with care.
Yes! We can take care of the details for you such as providing packings supplies like as boxes, wrapping paper, bubble wrap, and tape at an additional cost. If we are doing the packing ourselves, we will bring the required supplies on move day and you will just pay for the items we used at the end of the move.
Of course, we are happy to use packing supplies you provide yourself as long as it is new or gently used. We may not be able to use some boxes if they are in bad shape, as our priority is ensuring the safety of your belongings.
We will run all potential additional costs by you first for approval – there are no surprises with our transparent pricing.
We do not currently offer crating services. Please contact us to discuss what you believe needs to be crated so we can try and determine a solution that suits your situation.
Yes! We are happy to offer help with your unpacking when you get to your new home. We will work with you to understand where you would like each item to go as we are unpacking your items for you. This is a premium service we are happy to offer if you have a bit more time and budget for your moving day. Ask us for more information on this service to see how we can help you.
Absolutely! Let us share our best practices to protect your current and new home:
We consider local moves to meet the below criteria:
– One of the locations is within the 5 boroughs of New York City
– Total travel time between point A (pick up) and point B (drop off) is less than 2 hours.
If the travel time between point A and Point B is greater than two hours we consider it a long-haul move and can connect with you for our customized flat-rate pricing.
Please note we also move to Canada and anywhere across the US.
Absolutely not! We only offer exclusive express long-distance moving service. We will not share your move with anyone else’s belongings or deadlines. We have you covered, straight from point A to point B.
Why does this matter?
By default most moving companies, as required by the Department of Transportation, provide basic coverage of $.60 cents per pound per article.
What gaps does that leave for you as the client? If your new flat-screen TV was broken in a move, basic coverage would only take into consideration the weight of the TV and not the value for a new TV. 50 lbs x $.60 per pound = $30 reimbursement.
We offer FREE Additional Damage Coverage up to $2,000 as an extra form of protection for your home and items to ensure your belongings are covered.
We allocate up to $2,000 per move to repair, replace, or provide a cash settlement for any items damaged by our movers during the moving process. It’s important to us to go above and beyond the what the average moving company offers to ensure your peace of mind.
For items that are marked as a “total loss”, we stick to the $.60/lb or offer a maximum of $2,000 depending on the circumstance of the damage. We highly recommend buying additional valuation on high-value items such as artwork or antiques by going through a 3rd party insurance company and choosing the level of liability and deductible levels.
All furniture items are padded and wrapped, before we pick it up or move it. That means that there will always be a layer of padding between your furniture and any walls, railings, or door jams that the furniture will be moved through.
This ensures the protection of your belongings as well as your current and new home.
Additionally we protect floors that can be easily damaged by laying pads in high traffic areas and spots where we will be dropping off boxes.
We have all the logistics covered, so you don’t have to think about it.
In the unlikely event that something does get damaged or broken along the way due to our negligence or a mistake, then we do everything in our power to fix or replace it to your satisfaction (we do everything in our power to make it right).
Still, there are a few exceptions to this rule:
We will base settlements on the purchase price or the current market value (current depreciated value) of the item.
ASAP! We will reach out to you within 72 hours or less to discuss our solution for any damages.
The state-required response time for a moving company to get the matter resolved is 90 days but we think that’s just way too long.
We don’t drag the process on in the hopes that you will give up, we handle it quickly and efficiently so you can focus on your new beginning and home.
For peace of mind, we suggest personally transporting any of your belongings such as jewelry, cash, prescription medicine, and other small valuables.
With particularly valuable larger items, such as antique furniture, family heirlooms, valuable artwork, or items with significant sentimental or monetary value, please inform us before we start the moving process. This ensures we can handle these items with the care and attention they deserve.
Yes! At your request we can provide a COI after your reservation is made, at no charge.
There are a lot of individual factors that come into play when moving. If you have any other questions, please reach out to us, we’d be happy to chat more.
DOT# 3208779
MC# 1025477
NY DOT# T-40509
